How we work

1. A conversation. No charge. We find out whether we're the right fit, and say so if what you need is something else.

2. An assessment. A written report on where things stand, and a readout with your leadership. See a sample report →

3. The first 30 days. We document your systems, vendors, contracts, and renewals; meet your IT provider; and agree on the roadmap.

• No commissions, markups, or resale. We're paid only by you.
• Recommendations in writing, with the reasoning and the cost.
• No new platforms. We work in the tools your IT provider already uses, such as ConnectWise or Kaseya.
• You own your records. Your documentation, budgets, and decisions are yours. If you leave, you get all of it and a proper handoff.
• Same-business-day response. Emergencies go to your IT provider first, and we follow up.
• Off the shelf first. Proven products before custom builds. Custom software only when it's really called for, and then MTRC.studio builds it under the same roof.
• We disclose relationships. If we've worked with a vendor we're evaluating, or if MTRC.studio could build something we're recommending, we tell you in writing, and you're free to choose anyone.

You'll always hear from us quickly. But a quick response isn't always a final answer. The first idea is rarely the right one, and complex problems deserve layers of decision-making: what we know, what we need to check, who else should weigh in, and what it costs to be wrong. When a problem is complex, our first response tells you exactly that, and when you'll hear more. Then we come back with a recommendation we're confident in.